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Changed Modems and Now modem speed is last than half what a pay for

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Changed Modems and Now modem speed is last than half what a pay for

I upgraded my Modem and now I receive speeds less than half of what I Pay for when connected directly to modem from laptop.

I believe support needs to check the provisioning.   The auto provisioning doesn't always configure correctly.  

Any assistance would be greatly appreciated.

Official Employee

Re: Changed Modems and Now modem speed is last than half what a pay for

Hi llreed1972, 

 

I've replied to your private message. I look forward to assisting you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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