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Change to Internet Only

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Change to Internet Only

I have been a Comcast customer for years, but am currently classified as under contract because I moved this spring.  After a few months, we have decided we would like to eliminate TV and move to internet only.  When I called, I was told that an internet-only plan would be roughly $120/month, and that I would have to pay a $200 cancellation fee for terminating my contract early.  Is there a cheaper alternative to what was presented to me?  Otherwise, I'll simply pay the cancellation fee and switch to a different provider...

Expert

Re: Change to Internet Only

Hi @lowder110

Sorry, you were given some less-than-accurate info. As long as you keep at least one service an ETF does not apply (this may be different if you signed a contract for home security).  Also unless you are looking for top-tier internet offerings, it's not that expensive. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: Change to Internet Only

Hello, lowder110. What Nerdburg has advised is correct. As long as you keep one line of business there will be no ETFs. This also includes Xfinity Home as well. However, if you move to a location that Comcast doesn't service this still constitutes as terminating all services and would still need to pay the ETFs. In your case, there will be no ETFs as you are still keeping services. If you would like me to look further into assisting you with downgrading to just internet, please send me a PM so I may further assist you.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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