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Change my account number in the phone app

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Change my account number in the phone app

I moved and they set me up with a new account number. Now I need to enter my new account number in the comcast app's but I do not see where I can do this at. I'd like to use the streaming app to watch my recorded shows and I cannot until the account number is updated. Please help!
Gold Problem Solver

Re: Change my account number in the phone app

They may have failed to transfer the UserIDs/logins/email addresses from the old account to the new one. You can check the UserIDs by bringing up the list at on your home Internet connection. If your old IDs aren't listed, you'll need to get them to fix it.

Official Employee

Re: Change my account number in the phone app

Hi Mysterymike, thank you for reaching out and I can review this for you.   Please send me a private message with your account information (your name, and phone number). 


Thank you 

I am an Official Comcast Employee.
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