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Change Services

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Contributor

Change Services

I'm trying to change my TV and internet.  My previous offer must have expired because the price went up this month.  Every time I try to change it, the site says this can't be completed online and tells me to call.  I don't want to call.  It would be much easier to see my options online and make the changes there.  I can see options if I'm not signed in so I should be able to do this online.

Bronze Problem Solver

Re: Change Services

The inability for some customers not to be able to change their plans on line is an ongoing known issue:  http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...

Contributor

Re: Change Services

That doesn't make much sense since i can select plans and compare if I pretend to be a new customer.  I guess I have to wait for somneone from Comcast to contact me.  

Official Employee

Re: Change Services

Hi, spdGT - We are changing the system so it will present the available deals and accurate information to existing XFINITY customers. I can check the available deals for you if you send me a private message with your full name, address, and a phone or account number. 

Contributor

Re: Change Services

How do I send a private message?  I click on your name and there is a link to send a private message.  That just leads to a page with no way to send any kind of message.  

Bronze Problem Solver

Re: Change Services

Private messaging has been disabled for new forum users. Details here:   http://forums.xfinity.com/t5/Billing/Private-Messaging/m-p/2936832#M100778

Contributor

Re: Change Services

At what point am I no longer considered a "new member"?  I've been on this forum since 2009 with over 50 posts.  

Bronze Problem Solver

Re: Change Services

Good question!  Sorry, but we don't know;  just what's in the post.

Official Employee

Re: Change Services

Hi @spdGT. I worked with the ADMIN's and got your private messaging enabled. I sent you a private message, and I'll await your reply so I can help you further.