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I'm trying to change my TV and internet. My previous offer must have expired because the price went up this month. Every time I try to change it, the site says this can't be completed online and tells me to call. I don't want to call. It would be much easier to see my options online and make the changes there. I can see options if I'm not signed in so I should be able to do this online.
Solved! Go to Solution.
The inability for some customers not to be able to change their plans on line is an ongoing known issue: http://forums.xfinity.com/t5/Customer-Service/Can-t-manage-your-account-online-Getting-an-error/m-p/...
That doesn't make much sense since i can select plans and compare if I pretend to be a new customer. I guess I have to wait for somneone from Comcast to contact me.
Hi, spdGT - We are changing the system so it will present the available deals and accurate information to existing XFINITY customers. I can check the available deals for you if you send me a private message with your full name, address, and a phone or account number.
How do I send a private message? I click on your name and there is a link to send a private message. That just leads to a page with no way to send any kind of message.
Private messaging has been disabled for new forum users. Details here: http://forums.xfinity.com/t5/Billing/Private-Messaging/m-p/2936832#M100778
Hi @spdGT. I worked with the ADMIN's and got your private messaging enabled. I sent you a private message, and I'll await your reply so I can help you further.