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Cant seem to Cancel Service for Moving

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Cant seem to Cancel Service for Moving

I tried to start a chat but it says I need to enter a phone number and there is no space for a phone number.

 

The moving option has me continue the service, but my building only offers internet from a different provider.

 

Can someone help me cancel my service for an upcoming move? I can't seem to figure out how to do it.

 

Thank you!

Expert

Re: Cant seem to Cancel Service for Moving

You can't close your account online. To close your account:

 

Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.

 

Or

 

Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.


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Official Employee

Re: Cant seem to Cancel Service for Moving

hcraig8899 -- Were you able to get this resolved? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!