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Cannot start chat support -

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Regular Visitor

Cannot start chat support -

Trying to start chat support on support.xfinity.com/chat gives me this error message:

Problem is, there is no box in the form to enter a phone number, so this is impossible.

 

image.png

Problem Solver

Re: Cannot start chat support -


@glassofwater wrote:

Trying to start chat support on support.xfinity.com/chat gives me this error message:

Problem is, there is no box in the form to enter a phone number, so this is impossible.

 

image.png


       Try clearing your browser's cache and cookies. Sometimes that's the fix. Good luck.

Regular Visitor

Re: Cannot start chat support -

Thanks for the suggestion. Unfortunetely, that did not work. Cleared all browser data, and still unable to start chat support. huge pain, when you need support but the support system doesn't even work.

Official Employee

Re: Cannot start chat support -

 

Hello glassofwater, I can assist you with any questions or concerns that you have regarding your Xfinity account. I can also help you with getting your chat fixed. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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