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Cannot sign in to new account

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Cannot sign in to new account

Hey guys. I'm having the same issues as several others I notice. A few days ago I tried to start new service at my new place, but I haven't received any charges nor any verifications or confirmations of any kind. So to check on the status, I tried to login on My Account page, but I just get back the message "We couldn't sign you into My Account. Unfortunately, you won't be able to manage your account at this time."


I understand these things can take time, but I've waited over a day, and I think it's reasonable for me to expect some type of confirmation or record that I started an account and will be charged for it.


Any assistance at all will be greatly appreciated. Thanks!

Official Employee

Re: Cannot sign in to new account


I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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