Community Forum

Cannot manage plan online

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Cannot manage plan online

I received an invitation to "upgrade" in the mail a couple days ago. So, I decided to go online and look over my account to see if the "upgrade" was worth it. Every time I click "manage plan" I get a message telling me to call the 1-877 number. This despite the fact that the computer answering service tells me to go online to manage my account as does a statement at the top of my bill! 

 

I consider this unbelievable for a tech company. When I did call today, I got bounced back and forth between 4 different "agents" until finally being disconnected. I even tried to contact Xfinity through Facebook message, but to no avail. 

 

Unless something changes, I'm planning to switch back to DirecTV. 

Official Employee

Re: Cannot manage plan online

Hi pastorrob7, apologies for your experiences. I can assist going over current promotions and review the promotion you received in the mail. Can you please send me a private message with your account information (name on account, address and account number).

 

Thank you