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Cannot manage my account - Same error since service got activated

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New Poster

Cannot manage my account - Same error since service got activated

Hi, when I want to sign in to My Account to check my bill or do anything, I get this error:

We couldn't sign you into My Account.

Unfortunately, you won't be able to manage your account at this time.

 

What do I need to do to gain access to my bill, etc. ???

Official Employee

Re: Cannot manage my account - Same error since service got activated

Hi analyzer1982, 

 

I can help look into this problem. To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Cannot manage my account - Same error since service got activated

Same exact problem, can I get your assistance as well?
Official Employee

Re: Cannot manage my account - Same error since service got activated

Hi annlenaho, 

 

I can help you as well. Send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!