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Cannot manage account

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Cannot manage account

Hi, when I want to sign into My Account, I get an error that says:

We couldn't sign you into My Account.

Unfortunately, you won't be able to manage your account at this time.

 

How do I fix this??

Bronze Problem Solver

Re: Cannot manage account

It can't be fixed, at least by customers.  What you describe is a known issue.  https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/We-couldn-t-sign-you-into-My-Accoun...

 

One of the employees who help here might be able to help you accomplish what you need to do.