Community Forum

Cannot access to "My Account"

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Cannot access to "My Account"



When I click "MY ACCOUNT", it says "We couldn't sign you into My Account, Unfortunately, you won't be able to manage your account at this time."


 It's been almost 3 weeks. I cannot see my bill details. What should I do? 

Screen Shot 2018-06-04 at 09.37.20.png
New Poster

Re: Cannot access to "My Account"

This is happening to me as well. I would really like an answer to this question.

New Poster

Re: Cannot access to "My Account"

I can't access the my account easier. Site is slow as s*** and gives server side errors.

Official Employee

Re: Cannot access to "My Account"


lostigres15, can you send me another Private message? I can see you sent me something, but I am unable to respond to it. Thanks. 



Anyone else with this issue can send me a private message as well. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!