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Cannot access my bill online or on the app

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Cannot access my bill online or on the app

On the iOS app under billing it says cannot load click to try again. It never loads. Online when I sign in a can access all pages except billing. It tells me a communication error has occured try again later. It has been almost a week like this. Why cant I view my billing section anymore??

Official Employee

Re: Cannot access my bill online or on the app

 

Hi Jhoward91, have you tried signing in using a different browser? Can you access your bill by going through our "Xfinity Connect" app? Is your username the primary user on the account? 

Official Employee

Re: Cannot access my bill online or on the app

Hi Jhoward91, I am happy that you got your issue with paying your bill online taken care of. If you need anything please feel free to reach back out to us.