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Cannot access My Account or View My Bill

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Cannot access My Account or View My Bill

I am trying to view my bill, but when I click on My Account or View My Bill, the page does not load. It just stays on the loading screen until it eventually times out. I have tried multiple different browsers and the issue still continues
Contributor

Re: Cannot access My Account or View My Bill

You're not alone. It's a national outage that is affecting a lot of (but not all) accounts and there are several threads on here describing the same issue.. See this thread here: https://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity-Website/Can-t-log-in-both-laptop-and-My-Acc...
Official Employee

Re: Cannot access My Account or View My Bill

Hi bridget12345. If you are still having trouble accessing My Account, please let me know by sending a private message and include your full name and account primary phone number so I can assist you.

 

To send me a private message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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