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Cannot Reach Customer Service

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Cannot Reach Customer Service

We are in the U.S. foreign service in China and need help to discuss our account on our rented home, but we cannot get Chat to work and cannot receive a call back from customer service.


Can someone from Comcast please let us know how we can contact them? Preferably via email.


Thank you.

Official Employee

Re: Cannot Reach Customer Service

Hi ckoschil. I can assist with your account and service related questions. Please send me a private message and include your questions/concerns, and I would be happy to assist. Also, please send me a private message and include your full name, service address, and account number so I can access your account.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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