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Cancellation policy

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Cancellation policy

What is the cancellation policy and fees that are associated with cancelling my services in the middle of a contract?  I have both cable & internet services currently.

Bronze Problem Solver

Re: Cancellation policy

The official word on early termination fees:  http://forums.xfinity.com/t5/Billing/Early-Termination-Fees-ETF/m-p/2895117#M96760

 

Basically, if you're in a contract and cancel early, you incur a fee unless the contract says otherwise. 

Official Employee

Re: Cancellation policy

Hi cheney07,  If you still need assistance, I can review any agreements with your current promotion and let you know if you will incur any early termination fees.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you