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Cancel service Billing nightmare

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Cancel service Billing nightmare

Cancelled our service June 02/2014. May service (5/07-6/06) paid 5/23/2014 on Autopay (unfortunately). Now being billed for June (6/07-7/06)! Cannot stop Autopay. Was on phone for 40 minutes with billing. Put on hold twice. Second time they disconnected me!!!!!
Problem Solver

Re: Cancel service Billing nightmare



Call your Bank's 1-800 customer support number and instruct your Bank to not accept any further transactions from Comcast on your account.   Then monitor you Bank account & If a payment slips through, call Bank again and report the transaction as an Unauthorized transaction that needs to be reversed.



Gold Problem Solver

Re: Cancel service Billing nightmare

When you can't resolve a problem using the regular customer service channels, send an email to "". Include:

    Account number
    Full name
    Service address
    Best contact phone number and best time to call
    A description of the problem
    A link to your post

A Comcast problem resolution specialist should contact you to follow up. They seem to be quite a bit sharper than the regular phone or chat customer service reps. You can also reach this group on Twitter (, on Facebook (, and in the DSL Reports Comcast Direct forum (