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Can't reply or send private messages

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Can't reply or send private messages

I am unable to click on reply buttons or send private messages.  I've seen a couple others that have also had this issue. Can someone please look into my account? Thank you.

Expert

Re: Can't reply or send private messages


gsipruitt wrote:

I am unable to click on reply buttons or send private messages.  I've seen a couple others that have also had this issue. Can someone please look into my account? Thank you.


Some threads may have been locked for various reasons.  In that case the Reply button will not function.

 

Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.


When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Can't reply or send private messages

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.