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Can't manage new account

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Can't manage new account

I have been trying to sign into my account with no success. The mobile app tells me I am already signed in, but when I click continue, I get a "we couldn't sign you in, you won't be able to manage your account" message. I have also received calls from somebody claiming to be from Comcast to finish setting up my account, but I couldn't understand any of them. The last one put me on hold and told me not to hang up, but after a couple of minutes the call dropped. I would rather not spend time on the phone as I am at work but would like to get this going today so I can cancel my current service before my next bill.

Official Employee

Re: Can't manage new account


Hello jmolshove, I can assist you with getting signed into your account. Is this your first time accessing the account online or through the app? Have you tried changing your password? If not, please do so now so all devices are signed out of at the same time then try signing in again. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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