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Can't manage account online

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Can't manage account online

I would like to find out about changing my service plan, but I get an error saying that I can't manage my account online. I saw that I can post here for assistance from Comcast versus having to call the number.


Thanks, Tammy

Official Employee

Re: Can't manage account online

Hi, trenec - Please send me a private message and include your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number. I will be able to assist with package change. Click on my name ComcastElla, then click Private Message Me.  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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