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Can't log in to account

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Can't log in to account

Trying to pay my  daughter's bill online. 

Created a new password Won't let me in to her account.

 

<removed street address>

Diamond Problem Solver

Re: Can't log in to account

PII. And on the wrong board. PH w/reason left.
Official Employee

Re: Can't log in to account

Hello Mybaby2014, I can help you get logged into your account online. Do you see an error message while trying to sign in? Have you tried to sign in using a different device other than the one you're currently using? Can you please try logging into a Comcast app using the same username and password? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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