Community Forum

Can't get data usage on web site anymore

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Can't get data usage on web site anymore

Starting last night the page that used to show my devices and usage is not showing that part anymore.

Specifically going to  which redirects to just has all of the columns of links like "I WANT TO" "SHOP" etc, but the device and usage information isn't there. I'm seeing this in multiple browsers on multiple computers


Anybody else seeing this or know what's going on?

New Poster

Re: Can't get data usage on web site anymore

Replying to myself

Ok - sometime between this morning at 8AM and 12PM the issue fixed itself and now I see the full page and can get to the Devices/usage info


After I posted the original message I also checked the web page on my Android tablet web browser and it was seeing the same issue - so whatever was going on seemed to be either account based or was tied to my home IP. I didn't get a chance to check from outside my home with a web browser


Weird, and annoying, whatever was going on...


Official Employee

Re: Can't get data usage on web site anymore

Hello Visigoth. We apologize for any inconvenience. We may have been undergoing maintenance on this area of our page at that time. If you are still experiencing any issue with our site, or if the issue returns, please reach back out. Also for this issue, please feel free to send me a private message and include your full name, service address, and account number so I can assist you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!