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Can't get data usage on web site anymore

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New Poster

Can't get data usage on web site anymore

Starting last night the page that used to show my devices and usage is not showing that part anymore.

Specifically going to http://xfinity.com/usagemeter  which redirects to https://customer.xfinity.com/#/devices just has all of the columns of links like "I WANT TO" "SHOP" etc, but the device and usage information isn't there. I'm seeing this in multiple browsers on multiple computers

 

Anybody else seeing this or know what's going on?

New Poster

Re: Can't get data usage on web site anymore

Replying to myself

Ok - sometime between this morning at 8AM and 12PM the issue fixed itself and now I see the full page and can get to the Devices/usage info

 

After I posted the original message I also checked the web page on my Android tablet web browser and it was seeing the same issue - so whatever was going on seemed to be either account based or was tied to my home IP. I didn't get a chance to check from outside my home with a web browser

 

Weird, and annoying, whatever was going on...

 

Official Employee

Re: Can't get data usage on web site anymore

Hello Visigoth. We apologize for any inconvenience. We may have been undergoing maintenance on this area of our page at that time. If you are still experiencing any issue with our site, or if the issue returns, please reach back out. Also for this issue, please feel free to send me a private message and include your full name, service address, and account number so I can assist you.


I am an Official Comcast Employee.
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