Community Forum

Can't adjust to internet-only plan, plus some technical issues

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Can't adjust to internet-only plan, plus some technical issues

I am trying to adjust my plan to an internet-only option, but the only choices available while logged into my account are bundled plans.  If I look at the plans available at my address for a new user, suddenly these other plans become available (this one, in particular, https://www.xfinity.com/learn/offers/details?offerId=9626100786).

Unfortunately, I can't open a Support chat to attempt to resolve this. The form asks me for my first name, last name, zip code, email address, and a brief description of my issue. However, submitting the form returns an error:

"There are errors in your form submission, please see below for details.
Error 1 of 1: Phone Number is not a valid phone number"

There are no fields anywhere on the page (https://support.xfinity.com/chat?t=billing) that even ask for a phone number.