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Can loyal customers get discount when upgrading service?

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Can loyal customers get discount when upgrading service?

Hi! Recently 1000 Mbps internet became available in my area and I'm interested in upgrading my internet service. However the price for upgrading and new installation are different. Can existing customer get the promotion as well? When I started service 1000 Mbps was simply not an option...

Official Employee

Re: Can loyal customers get discount when upgrading service?

Hello 0xFFFFFFFF. We certainly value your business, however promotional offers available varies by market and region. I can assist with a review of the promotional offers available to your account. Please send me a private message and include your full name, service address, and account number so I can access your account. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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