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Can I order changes to my account over email?

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Can I order changes to my account over email?

Are their options other than phoneing the Xfinity  phone center or chat?  I'd really prefer to discuss over email even if it isn't as immediate as a phone conversation.


Basic issue is that my 2 year contract just expired and my bill jumped and I need to get it under control again.  I also have more services than I need and would like to downgrade to a lower level of service to save money.

Official Employee

Re: Can I order changes to my account over email?

Hi Lsimon,


As the corporate digital care team, we primarily work through private message on social media to resolve concerns. I've received and replied to your private message and am looking forward to working with you. Chat with you soon! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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