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Called Reps for Customer Loyalty Promo...Dont waste your time!

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Called Reps for Customer Loyalty Promo...Dont waste your time!

Promo deal ended, no new promos available for existing customer?
My promo period ended for TV/internet and the bill shot up ~$30. Looking on the Comcast Xfinity site, there are plenty of specials at a lower cost for new customers, but the only packages available for existing customers are more expensive. That seems ridiculous since everyone knows the cost of acquiring a new customer is higher than retaining an existing customer. There aren't even options to downgrade service. I tried to talk to a customer service rep twice on the phone; both were pretty rude, acting like I was stupid for asking for a new-customer promo, and gave me attitude when I asked to speak to a manager ("Why do you want to talk to a manager? I can handle everything you need to do.") -- ended up hanging up on one of them.

Given that YouTube TV (with local broadcast channels) is now in our market with AT&T and Google Fiber as options, I'd think Comcast Xfinity would want to do everything they could to keep a customer while so many others are cutting the cord. What is available for me? Looking for 200 mbps internet and the ~140 channel package with HD.


Official Employee

Re: Called Reps for Customer Loyalty Promo...Dont waste your time!

Hi, ed571 - We offer new customers an introductory rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory period offer expires, the price does go to what we call Everyday Price or regular rate. You can find the regular rates for your tier of service and see that you have a promotional price too:


I can also check if we have any additional offers in your area that can lower your monthly bill. Please send me a private message with your name, address, and a phone number. Thank you

I am an Official Comcast Employee.
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