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Cable Line Down on My Car

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New Poster

Cable Line Down on My Car

I have a cable line down physically touching my vehicle. I called about 3 hours ago to report it. I was told that they were putting in an emergency ticket and that someone would most likely contact me within 30 mins. I called after 2 hours and then I was told that it generally takes 1-3 days for them to respond to these tickets but don't worry, if I explain the situation they will hopefully be quick about fixing it after that. Can I touch my vehicle with the cable line down on it? I can't go without transportation for 1-3 or however many days they end up waiting to fix this. The line is completely blocking the neighbors driveway as well.

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Expert

Re: Cable Line Down on My Car

It looks like it might be a phone line. Is the line flat? Is it attached to the lowest service on the pole? If so, that's a phone line. 

 

Either phone or cable is safe to touch, so you can move it out of your way. 

"Keepin' it clean since '09" --I am not a Comcast employee.
New Poster

Re: Cable Line Down on My Car

The line is not completely flat, it says COMMSCOPE on the wire. Is that phone or cable?

Expert

Re: Cable Line Down on My Car


taustin1 wrote:

The line is not completely flat, it says COMMSCOPE on the wire. Is that phone or cable?


That's cable. 

"Keepin' it clean since '09" --I am not a Comcast employee.
New Poster

Re: Cable Line Down on My Car

Thank you for letting me know that it was ok to touch it. I really appreciate it. I wasn't sure if I was going to be able to use my car and that is very stressful. 

Highlighted
Official Employee

Re: Cable Line Down on My Car

Hi taustin1, thank you for bringing this to our attention, If you are still needing assistance with raising the cable please respond to my private message.

 

Thank you