Xfinity Forum Archive...
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You can change this by logging in to https://customer.xfinity.com/#/billing and clicking "Bill and payment settings". Be aware that, if you are receiving a discount for using paperless billing, you'll lose it when you switch to a paper bill.
Hello rhonal. If you need assistance with getting this updated on your account by an Official Employee, I can help. We can also check if you would be losing an Autopay discount for doing so.
Please let me know if you need additional assistance.