Community Forum

Brand New Customer -- Can't Sign Into My Account

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Brand New Customer -- Can't Sign Into My Account

Just submitted an order for Xfinity Internet today, paid the fees and am now trying to access "My Account." I have been getting errors with signing in across the entire site, and can't even access the chat for help because of a "failure to sign in" ... makes a lot of sense (NOT).

 

Can someone from Xfinity please help me with this issue? I am brand new and so far... not so good. 

 

Thanks,

John

New Poster

Re: Brand New Customer -- Can't Sign Into My Account

Really hoping I can get some assistance on this... I don't even know if my ordered was properly submitted or not! I can't confirm anything if I can't even view My Account for the first time. Smiley Sad