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I returned a regula XG2 box to comcast today at the comcast store and they gave me a reciept and everything and the box is still on the account. I have five devices and account is saying I have six.
I don't understand I got a recepit. Do you need the serial number? or something?
Hello Pharrell, it can take the system up to one billing cycle for the equipment to be removed from your view online. I can manually remove it as well if you'd like, please let me know if you need further assistance.
I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.