Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I am not satisfied with the Xfinity billing system. I discontinued service with Xfinity on June 5th, 2018. My previous address was <edited>. I have received two emailed invoices from Xfinity (30 days apart) stating that I owed $700.00 and $300.00. Each time I have called Xfinity to question the bills the agents have informed me that the balance is $0.00. My concern is not only am I still receiving invoices, but that it possibly could affect my credit status.
I am asking that a statement be sent to me reflecting a $0.00 balance . The agents this morning has informed me that they can not provide this for me, however I can retrieve a statement from an Xfinity service center. The closest location for me is well over an hour drive away.
Would you please let me know how best to handle this? Your response is appreciated.
Hello nesbittp. We are sad to learn you decided to cancel service. I can assist with reviewing your closed account and balance. To get started, please send me a private message and include your full name and account primary phone number so I can assist you.
Per our Xfinity Forum Guidelines , please refrain from posting personal information in the public forums.