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Billing

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Billing

I was billed $70 for a service call guy to come out and tell me my electrical power surge cord was not working.

 

I was on with a custmer service agent on the phone for over an hour and they determined they could not find the problem.

 

The cord worked that morning so I assumed it was fine, I had no reason to suspect it was on our end.  I think that your service agent would have asked that question and determined it over the phone.  Seventy Dollars is outrageous and I dont believe we should have to pay that much, for a two minute visit

 

Expert

Re: Billing

If the tech had to come out and the problem was not Comcast's responsibility, the charge is valid. With that said, I'll ask an employee to look into it for you. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Billing

Hey spechtsk62, 

 

I can review your account. In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!