Community Forum

Billing

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Billing

I've been paying my infinity bill online, but now it says it has sent me a "code" by mobile phone.  I don't use a mobile phone, just landline.  What to do?

Official Employee

Re: Billing

Hello marie319. It sounds like you are seeing our Two Step Verification screen, where our system is trying to verify you using a code that is sent to you via SMS Text message. 

 

You can learn more about this here: https://www.xfinity.com/support/account/enroll-2-step-verification/

 

Please let us know if you have any further questions.