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Billing

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Regular Visitor

Billing

You doubled my bill from $30.74 to $60.70. Why? I didn't change anything.

Bronze Problem Solver

Re: Billing

Sudden jumps in fees are usually at the end of a promotional period.  If you go back over past bills, you'll most likely see a warning of it somewhere on the bill.  You can line up the new bill with an old one and go through it line by line to find out where the increased cost came in.

Regular Visitor

Re: Billing

Go back to the $30.74 a month and I won't cancel my servive.

Expert

Re: Billing


alberthero wrote:

Go back to the $30.74 a month and I won't cancel my servive.


Very doubtful that will happen.  If you were on a promo and it's expired that promo no longer exists.



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Official Employee

Re: Billing

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you