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Billing upgrade problems to X1

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Billing upgrade problems to X1

I turned in a RNG 200 box because it wasn't working properly and the remote control was sticking. I went to the local Xfinity Store and they gave me a new X1 box which is working fine.. They told me my bill would not change with the upgrade. However when I looked at the new bill I noticed it was $40 higher than before. I went back to the store and they advised me that I had been on a legacy bundle with the old box which was no longer valid since I changed boxes. This was very upsetting as they didn't advise me of this until after the fact. I would like to ask anyone who can respond to check if any other promos are available as I feel this is not the way to treat customers. Jim
Official Employee

Re: Billing upgrade problems to X1

Hello jimdm. I can assist with a review of lower priced offers that may be available to your account. I received your private message and I have responded.