Community Forum

Billing issues

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Billing issues

Back in August after months of connectivity issues with my internet I asked if I could break my contract.  2 different people at customer support  told me yes and said they would note in my chart.  I asked again when I finally cancelled my service and they said I was fine.  Now 6 months, 10 +calls to Customer service, 3 tickets opened  and numerous calls and letters from a collection agency I still am being billed for stopping my service.  The front line staff who answer the phones are great- the next level if you ever get to it are pompas rude idiots who belittle you and do nothing.   I have a credit coming but instead they sent me to collections! What a horrible company!

Expert

Re: Billing issues

For correct information regarding Early Termination Fees please see here.


I am not a Comcast employee.
I am a customer volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as best answer!