Community Forum

Billing issue - This is ridiculous

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Billing issue - This is ridiculous

I received today a bill from Comcast for last month's cable and Internet, along with the previous month's bill, and informing me that I must pay these by April 16th or I will lose my service.

 

However, I already paid this bill by sending a check in the mail; and my bank informs me the check was cashed in 2 days ago for the exact amount the bill states.

 

I tried logging in to the Comcast Xfinity website billing section to see whats going, but I'm constantly redirected to the Xfinity Wifi on Demand page which is of no help whatsoever.

 

I tried using the support chat option to chat with a representative, but when I click the "Start chat" button, all I get in the new window is a message saying "Please enter valid account number."

 

I tried scheduling an actual call with a Comcast representative, but the only thing I get after entering my password is a message informing me "We're having some trouble scheduling your callback."

 

This is honestly ridiculous. I can't even reach anyone to check to see if I'm being billed or not. And if my service does go out, I might as well dispute the charge and move on from there.

Admin1

Re: Billing issue - This is ridiculous

Hi Croa -- I can help with your billing issue. By the sound of it, the bill you received had printed before your payment had posted. I can confirm this for you. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I'll review your bills and payments to confirm what happened.

 

Click my name (ComcastZach) and click Private Message Me.