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Billing for services not received

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Billing for services not received

On November 15 2017 I returned all my tv cable and wifi equipment to an XFinity Store in Ft Myers and was advised by the attendant that my services would be terminated and that I should look to the next bill to confirm that.  No receipt was given. Since that date I have been billed for services through January 2018 for services that I cannot receive and thought were terminated.  I am being dunned by credit who have no authority to deal with this.  I have been assured on three occasions the latest of which was last week that the matter would be resolved.  Tonight another harrassing call from credit.  NO RESOLUTION!!!

Admin1

Re: Billing for services not received

Hi ironmanjon -- I can help with this billing issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review your account to confirm what you have said and remove any charges that should not have been billed to you.

 

Click my name (ComcastZach) and click Private Message Me.