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Billing and Tech - Poor Quality

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Billing and Tech - Poor Quality

We had our outdoor Xfinity connecting wire severes by a third party construction. Technician from Xfinity came to our house repair that on 3/23/2018. During that repair, Service agreement was changed by technician. I, the customer, disputed these new charges that were put on our account by Xfinity with billing department via online chat. Xfinity Billing Representative said thespecifically described charges would be removed. Xfinity Billing representative lied, and actually removed a previously purchased movie.
Expert

Re: Billing and Tech - Poor Quality

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Billing and Tech - Poor Quality

Hi joebell1981, 

 

I can review your account and help address your billing concerns. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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