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Billing and Payments

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Billing and Payments

Im seeing something about a debt forgiveness / Amnesty program?? Is this for real?? Ive talked to customer service like 4 times in the last week and a half. My purse was stolen and my bank accounts are frozen at the moment. I cant pay ANY bills not just yours. I need help to keep my services going till i can catch up.
Expert

Re: Billing and Payments

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Billing and Payments

 

Mabel138, there is a national amnesty program via our internet essential program. It is for low income families who have a past due balance with Comcast, but could otherwise qualify for the internet essentials program. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!