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Billing/Services

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New Poster

Billing/Services

I called the 1-800-xfinity number to pay my bill and the agent tried to sell me Direct TV.  I advised her I was not intrested in Direct TV again, she persisted so I hung up on her.  Why is Comcast trying to sell Direct TV?

Valued Contributor

Re: Billing/Services

Are you able to check your phone to verify the number that you dialed?  I'm just wondering if it is possible a wrong number was pressed?

New Poster

Re: Billing/Services

I guess it is possible butt he person I had on the phone had my account pulled up with the correct account number and billing amount.

Bronze Problem Solver

Re: Billing/Services

It shouldn't happen, but once in a while it does.  A customer service person suggested to me that I might be happier with another company.  That was a long time back, when they had local customer service. 

Official Employee

Re: Billing/Services

Lrupard -- Do you need any further assistance? 


I am an Official Comcast Employee.
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