Community Forum

Billing Promotions -- are EXISTING, LONG TERM customers ever valued?

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

Billing Promotions -- are EXISTING, LONG TERM customers ever valued?

Have been a Comcast customer in the Chicagoland and Nashville market for over 15 years. Moved relatively recently and was eligible for a two year promo which has now expired. Tried calling Comcast to find another special but to no avail. To add insult to injury, we reguarly get direct mail pieces offering specials to NEW customers, but we are not eligible for them. Why is this? I'm about to switch to RCN and get their "new" customer specials. Would really like reasonable pricing (or at least the same as I had) and would like to be valued as a LOYAL, EXISTING customer.

Official Employee

Re: Billing Promotions -- are EXISTING, LONG TERM customers ever valued?

Hi mimianzler15, I have responded to your private message.  

 

Thank you