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I would like a customer service representative to contact me. My 12-mo discount is expiring in about a month, and I would like to make sure that the "contract" does not automatically renew. Can someone verify this for me?
Secondly, I would like to negotiate my continued patronage of your service. I'm currently paying appx. $52.00 for 60 mbps internet, local channels and hbo, and was just informed by a customer service specialist over the phone that my bill was going to begin dancing to the tune of $80.00+ with taxes/fees.
I need my monthly bill to either remain where it is, or be lower. By entering my father's address in your new service column on the website, I was able to find that you are offering 25 mbps internet service for $25.00 (appx. $20.00 if you enroll in auto-pay.) in our area. I would appreciate it if you would extend me that offer, or something of equal value. I am not, and have never been interested in your cable-tv service, and only agreed to have that box in my house, because it kept my bill low.
ATT is offering similar offers. How do you intend to keep me onboard?
Thanks in advance,
Hi cmartinez0408 -- I can help with getting you a new package offer. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review what offers we have available to you.