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Billing Errors - Rates increase - Promotion ends - Cannot afford Comcast

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Billing Errors - Rates increase - Promotion ends - Cannot afford Comcast

I am a senior, disabled, limited funds,no tv, cannot afford cable.
Asked Comcast a year ago for lowest price on landline/internet only.
Agreed to pay $49.99 a month promotional discount.

If self installation with my modem did not work, I would have to reschedule. 
Agreed to pay for installer who stated I agreed to rent = $10.00 a month and had no choice.
Next - received a tv modem addressed to a former tenant.
Then - Comcast Salesman entered my secured building, knocked on my door, selling "security".
He refused to take the box.
Said take box to local office. I do not drive.
Said give it to Comcast truck driver. Did that.
Billed me every month for TV converter at $2.50 a month?
Without cable was there no better deal for me?
I got my first bill. Difficult to understand and pay gave up getting answers. 
A year of Comcast mail with very low bundled prices for new customers is difficult to look at.
No email for answers and gave up on phone calls.
My original $49 99 is actually $69 99 and about to double.
My recent bill states it will increase substantially but not saying how much.
I feel trapped and about to receive a very high bill. How can I get free?

Official Employee

Re: Billing Errors - Rates increase - Promotion ends - Cannot afford Comcast

Hi chelseashore, 


I'd like to help review and discuss the offers that is more affordable for you and help address any concerns you may have. Please send me a private message verifying your first and last name, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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