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Billing Error is Impacting Credit Score

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Billing Error is Impacting Credit Score

I am seeing this type post over and over. We moved states, but stayed with Comcast. We returned all the equipment and have a zero balance letter from Comcast. Much to my surprise, frustration, head banging against the wall, Diversified Consultants has placed us in collections. For what??? The Collection Agency says to take it up with Comcast. Comcast says to take it up with the Collection Agency... And the fun continues.

 

Has anyone else been stuck in this loop? Any help is appreciated!

 

Thanks!

Official Employee

Re: Billing Error is Impacting Credit Score

Hi DHEAST, 

 

Thanks for reaching out. I can help look into this for you. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the full account number or phone number associated with your services.

 

To send a private message click on my name "ComcastChe", then click private message me.