Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
I was told in September that my bill would be $127 for a year. The customer service agent was nice, a local man from metro Detroit area. This month my bill went up to $164 and all I added was a $4.99 sports channel. I have called customer service twice and get people in the Phillipines. I’m ready to cancel my phone, internet and cable if my bill does not return to what I was promised. I have been a customer for over 20 years.
Hi gilberts108,
It sounds like to review your account and help address your billing concerns. To protect the privacy of your account, please send me a private message verifying your first and last name, the phone number, street address including city state and zip code, and the account number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.