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Billing - $60 Service charge for a Comcast Equipment Issue

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Billing - $60 Service charge for a Comcast Equipment Issue

I am having an issue with trying this get a service charge reversed. 

First, a charge was never discussed either on the phone to set up appointment or by the technician.

Second, the tech had to come twice to try and resolve the issue. This required over 6 hours of my time a to be in the house. Additionally I drove to pick up a new modem at the onset to try and fix issue. Ultimately the technician told me the newer modem I picked up was faulty and they had to replace it again. As this equipment is leased from Comcast there is no way I should have to pay for faulty equipment even if the charge has been discussed, which it was not.

Can you please help me get this removed?

Official Employee

Re: Billing - $60 Service charge for a Comcast Equipment Issue


Hi sshapiro005, I show that this issue has already been addressed by another representative over the phone in regards to your tech fee. If you still have issues with your service I can help, please reach back out to me here and I will be happy to further assist you. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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