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I am disputing all the charges of the Cable TV Service Plan that was added to my internet service on July 12 and removed on August 22. I am disputing these charges because I did not approve the Cable TV Service to be added to my Internet Service. I had a telephone conversation with a Comcast agent in July a promotional TV Service Plan. The agent described the plan and asked if I was interested. I told the agent that I do not accept verbal offers over the phone. I asked him to write up the offer and send it for my review and approval. I told him that I will decide when I review the written offer. A detail summary of our telephone conversation regarding the verbal offer is as follows:
Comcast agent will send me a written offer to review it and if I like the offer, I should take the following steps:
Comcast is charging me $217.03 for a cable TV service that I did not accept and approve or use. They are claiming that I did not contact them within the 30 days’ grace period to cancel the written offer. My understanding was the 30 days’ grace period to cancel only applied if I had accepted the offer and installed the equipment. This did not happen. How could I have contacted them to cancel the offer when I was not in the country? This in fact could not have been a problem if they have followed the protocol we agreed on during our telephone conversation as outlined in June 2017. The agreement was not for Comcast to send me any equipment. The agreement was that I will pick up the equipment myself and make the arrangement to install them if I accept the written offer. Comcast did not follow this agreement and now they want me to pay $198.03 for the 40 days that the equipment was sitting in my home while I was on 30 day vacation (For which I can provide documentation). This is unacceptable to me and I will not pay these charges. This is of no fault of my own and I will not pay for a service and equipment that I did not accept, install or use.
On August 18, I took the box to one of the local Georgia Comcast offices. A Comcast representative in the local office gave me a phone number (800-934-6489) to call the Comcast billing department to ask them to adjust my bill and take off the TV service portion of my plan.
I have made numerous calls and spoken to several Comcast agents since then and no one from Comcast has been able to help me to resolve the problem. One of the several agents I spoke with gave me her supervisor’s name and phone number to call her. The supervisor’s name is Ms. Sonya Bonds and her phone number is (901) 259-1473.
I’ve called Ms. Bonds more than five times and left several detail voice mail messages and she never return or respond to any of my messages. This is not a way to treat a customer in my opinion. I have never had this much problem with any customer service department before including Comcast until now
I have been doing business with Comcast for more than seven years and I have had only few minor problems during these past years, but not as serious as this one. This is not the way to treat a customer. Again, I will not pay for a service I did not use. This appears to be unreasonable technicality on the part of Comcast. I will rather lose my internet service than to pay these unreasonable charges.
Therefore, I’m asking the Comcast Customer Service Department to carefully review my complaint and reconsider my situation. I will continue to pay he portion of my new internet service bill until this matter is resolved. I want to keep my internet service with Comcast, but not at cost of paying for service I did not approve and accept or use. That is not fair and it is very wrong.
Your prompt attention to this matter will be appreciated.
I'm using this forum because I've called Customer Service many times to no avail.