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On the 13th of October I had issues with my service. When I called Comcast, they demanded that I provide them with the account number. Since I do no received paper statements; I had to go online and retrieve my account number. While looking at the bill; I noticed I was being charged $4.99 for something called streampix (A service I never requested); when I inquired about this, I demanded credit and started to go over my bills as far back as October , 2015. So as far as the representative and I could see, for over 2 years (24 plus months) I've been paying Comcast $4.99 for a service I never asked for or ordered. The representative promised she would open a ticket and have it elevated. Ticket 044132911. She promised a supervisor would call me Thursday at the latest for that week. No one called.
I called 2 times the following week with no follow up from any supervisors others than 1 individual stating the ticket was closed and a credit was issued for $4.99. I told the individual that was inacceptable and that I expected full credit since day 1 for the services charged I never asked for. Furthermore I pointed out that in 2016 the FCC had fined Comcast over 2.3 Million dollars for these practices and one of the settlements Comcast agreed to was to not suspend services while a billing inquiry is opened and for an expedient resolution to billing inquiries. The representative stated someone would call me back and guess what, no one ever did. Now on the 25th of October I spoke to a "supervisor" named Mark in Billing who opened a ticket 1551609, he stated someone will call me back early next week to resolve the matter. It's now November 3rd and again I'm on hold with Comcast for over $45 minutes and counting.
If Comcast does not credit me back at teh very least $120 plus taxes; I am suspending my services.(Believe me, I have Netflix, I will survive and go with Satellite) Furthermore I am filing a complaint with the FCC regarding yet again further violations of the very practice they were fined for. In addition, I have my business account at my address through American Express and have them go through Verizon G4.
I am now speaking to another representative who is transferring me to another supervisor. I will type his response in realtime.
Supervisor: ..................... they disconnected the call.
Hi Dnacapps, apologies for your experiences and if still needed I could assist reviewing this further for you. Please send me a private message with your account information (name on account, address and account number).