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Billed after moving for three years

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Billed after moving for three years

I called and had my services disconnected November 2014 when i moved to my new house and Comcast had continued to bill me for 3 years when I called in November 2017. I had paperless billing and it was just taken out of my account. I noticed I was double charged for it and called on it before and they told me no I wasn’t being doubled charged.

I looked at the two different bills I had and seen the accounts were different. I called and they said it was never disconnected and it never should’ve gone on this long. So I’ve been paying 130 a month for three years. Ive been dealing with customer service for 4 months now. Each time I call they expedite the call and they tell me a supervisor or someone will call me on such and such date and they never do. I’ve literally called and called nonstop for months and I get the same run around. Telling me the ticket is upgraded and it’ll be resolved or they did the wrong ticket number so they have to create a new one but don’t worry cause this is the right ticket created this time. Not once has anyone ever called me back when I’ve been told they’ll call me with the resolved issue.

I’m literally to the point that I don’t k ow what to do. Who can I talk to that can actually do something there to get this done and over with
Official Employee

Re: Billed after moving for three years

Hi brandonf09, 


I'd be happy to review your account to help address your billing concerns. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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