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Bill

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Bill

Hello
I have problem , this month bill came 146.71$ , it should not be this amount , the package I have cost around 70$ . I want to know why its 146.71$ now
Bronze Problem Solver

Re: Bill

Sudden price increases usually signal the end of a promotional period, which can be written into a contract. If you go back over past bills, you'll most likely see a warning of it somewhere on the bill.  Have you lined up an old and new bill, and gone through them line by line to see where the increase comes in?  That should show you what happened.

Expert

Re: Bill


@Aood wrote:
Hello
I have problem , this month bill came 146.71$ , it should not be this amount , the package I have cost around 70$ . I want to know why its 146.71$ now

Did you pay your bill on or before the due date, or after the due date?  From what you've posted it looks as though you missed a payment, or at least your payment hadn't processed by the time your next bill had been sent.  Along with that would be a late fee.  Look at your bill closely to see if you were late with your payment and if there is a late fee added on.



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Official Employee

Re: Bill

Hi Aood. Thank you for joining the Xfinity Forums and for creating your first post! We are glad you are here! I can assist with reviewing your account and balance. Please reach out to me via private message and include your full name and account primary number so I can assist you. 

 

To send me a private message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.



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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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